FAQ
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WHAT IS YOUR SHIPPING POLICY
Orders are typically processed within 2–4 business days. We ship worldwide and offer multiple shipping options at checkout based on your location.
Domestic (U.S. & Canada):
Estimated delivery in 3–7 business days after dispatch.
International:
Delivery times vary by location but typically arrive within 7–14 business days. We strongly recommend selecting tracked shipping for better reliability and insurance coverage. FUSE is not responsible for lost or delayed parcels if an untracked method is selected
You’ll receive a shipping confirmation email once your order ships. If tracking is available for your method, it will be included there.
how should i wash
All fabric is prone to some shrinkage over time, especially when exposed to heat. Our pieces are pre-washed to reduce this as much as possible, but proper care makes the biggest difference.
To preserve the integrity of the print and fabric, we recommend:
- Wash cold, inside-out
- Use mild detergent
- Tumble dry low or hang to dr
- Avoid bleach, fabric softeners, or high heat
Following these guidelines helps it improve with time.
WHAT IS YOUR RETURN POLICY
Because our products are produced in limited runs, all sales are final.
We strongly encourage reviewing the product sizing and descriptions before ordering. If there's an issue with your order (wrong item, manufacturing defect, etc.), please contact us and we’ll make it right.
HOW CAN i contact support
For any unanswered questions, please email us your question or concern at info@fusetoronto.com
We typically respond within 1-2 business days.
For order-related inquiries, please include your order number in the subject line.
How do I know which fit is right for me
Start with your preferred feel:
- HWG is heavyweight, oversized, and structured
- LWG is lightweight, relaxed, and drapey
Each product page includes a sizing chart for reference. If you're between sizes and prefer a bigger look, we suggest sizing up